Find Local Areas Team

 
 
 
  Excellent  
    
 Based on 248 reviews 
 
 
  
 
 
 
 
 
 
 
 
  
 
 
 
  
 
 
 Rishabh Misra 
 
June 28, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Very well handled, cleared out a wasp nest in the loft eaves very efficiently. Highly professional and communicative
  
 
  
 
 
 
  
 
 
 ELZDETAILS 
 
June 26, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
I was really  happy with the service they provided
They are fast friendly and efficient
Thank you for a great service
  
 
  
 
 
 
  
 
 
 M & T Management Ltd 
 
June 15, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Professional, friendly, reliable service by Saxon Pest. We definitely  recommend their services.
  
 
  
 
 
 
  
 
 
 Riaz Din 
 
June 8, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
We had a squirrel issue in the front of the house (gable area). There were multiple squirrels getting in and out from a gap between the tiles and guttering every day. They did a good job in disturbing me in the early hours of the morning!

Ahmad and team dropped by on the day that I called them - they quickly diagnosed the issue and got going with the remedial work. They turned up when they said they would and communicated with me throughout the three times they visited. I didn’t have to chase them (something that I hate doing as I’m busy with work during the week). These guys are professional and reasonable and I highly recommend them.

Thanks Ahmad and team!
  
 
  
 
 
 
  
 
 
 Lale Tekin 
 
June 4, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Such a honest reliable company. I would recommend anyone
  
 
  
 
 
 
  
 
 
 Tehseen Ahmad 
 
May 28, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Ahmad was fantastic to work with, sorted out all the issues we were having and has always made himself available whenever we needed. Definitely recommend!
  
 
  
 
 
 
  
 
 
 Sabrina Duporte 
 
May 27, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Avoid Saxon Pest Management.  They were initially very convincing, however they didn't carryout the job we agreed and now I am £130 out of pocket, with the same issue, they have refused to send me my invoice and now i am needing to seek alternative company to finish the job. The difference in communication now compared to the initial quote is shocking and I can't help but feel that me being a woman is partly why I have been mistreated in this way. Avoid Saxon Pest Management.

A few days of bird calls and flapping from my kitchen extractor fan made it clear I had birds preparing to use the space as a nest so I quickly called Saxon Pest to quote and start work. I explicitly and consistently explained the scope and expectation of the job to Ahmed, which was to remove debris from my extractor fan, to get fan rotating again (the birds had dropped twigs and leaves down to make a nest, so the blades stopped rotating and was working perfectly fine before then) and to replace the missing vent on the outside wall (to stop the birds being able to access).

The Initial quote and communication was great, Ahmed came across very professional, knowledgeable and trustworthy, accepting my job request quickly and i was very happy he was so confident to take my job on.
The first visit for quote was great, i met Ahmed face to face he seemed to understand all my requirements.  Visit two again in person with Ahmed but now outside, he explained he and his team had cleared the debris and installed the vent, so I paid the £130, he left and i went inside happy that my issue had been resolved, so i thought.  However upon returning to the kitchen, I could still clearly hear bird(s) flapping about and my extractor still not working, meaning the debris had not been cleared from the extractor. I called Ahmed who didn't take my call and he opted to message on WhatsApp instead, I reiterated my initial expectations and asked him to remove the vent ASAP to avoid the bird being trapped and dying.  Vist three Ahmed removed the vent and we agreed work (as i initially requested) would continue when bird(s) had left for three consistent days. Visit four was the strangest.  The birds had been absent for five consecutive days so Ahmed agreed to visit on Bank holiday Monday when his work load was lighter - I had a message from Ahmed to say he was on the way and expected him to call when he arrived and was leaving like he usually did (so i could pop out to him working). After some time, I went outside to check on the progress however no one was there. I saw the vent installed with white glue visibly dripping down the yellow bricks, showing a poor workmanship. Again returning to the kitchen, my fan did not rotate.  I straight away initiated calls and messages and after 15 mins of broken calls (the line kept dropping off from his side strangely), I learned that Ahmeds 'brother' 'Q' had taken over the phones as Ahmed had to 'shoot off'. Q explained that he himself installed the vent and despite what i expected or what i paid for, if I wanted anything else, Saxon Pest Management would not perform any further work. I tried to reason that this was not the job scope or expectation that was agreed with Ahmed but Q repeated the same thing abruptly and dismissed my efforts. The way i was being spoken to not only made me feel like i had been tricked but also made me feel that if i was a man, would i have been treated or spoken to so disrespectfully? and why had my job been accepted if it could not be fulfilled, this is false advertisement.

I ended up paying £130 for a poorly installed vent.  I still have the same issue of twiggs, sticks and debris in my extractor and my fan not working.  This is not the service that was agreed and not the treatment any customer should expect.
  
 
  
 
 
 
  
 
 
 Atiq Rehman 
 
May 23, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Competitive pricing, professional and friendly service. Will use again if needed and no hesitation in recommending.
  
 
  
 
 
 
  
 
 
 Parvez Miah 
 
May 22, 2024
 
 
 Trustindex verifies that the original source of the review is Google. 
Highly professional and knew exactly what the issue was. Quick and effective treatment plan. If you need top quality pest control company then these guys should be your No:1 firm to call. Thank you for all your help.